Drivers of Employee Satisfaction and Attrition: A Quantitative Investigation


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Your data-miner will be in higher demand than your secretary, because the former is more sought after and harder to replace. How to measure work and job satisfaction: satisfaction is subjective. In order to accurately measure work and job satisfaction, you can use surveys. Alternatively, these variables are often also measured in engagement surveys. Compensation is often seen as an important predictor of why people leave. However, this is not always true. In fact, pay is a non-significant predictor of turnover intention. Pay satisfaction, on the other hand, is.

How to measure compensation: you can benchmark payment data with market data to find a pay-comparison. Benchmark data may give you an indication about whether you under- or overpay your employees. How to measure leadership: Unfortunately, the leadership variables are hard to measure.


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However, when you have large teams you can use the team as a control variable in your analysis. A closer analysis is always needed to justify this conclusion, of course. People often love their jobs because of their colleagues. Co-workers are a factor that predicts turnover. There are also a number of factors that might indicate whether or not people will leave the company. How to measure these indicators: Absenteeism data is usually already recorded by organizations.

This data can be used to predict turnover. A final note: I think this article shows that there is a significant difference between theory and practice. All the variables studied in literature are survey based and therefore hard to back up with facts.

Survey Examples & Questionnaire Templates, Design & Tools

This makes it hard to apply theory to practice. However, in our next blog we will give a step-by-step approach on how to do this using R! In addition, we based this research on a very large meta-study. Most of the studies analyzed in this study are correlational. Some use a longitude design, but not all of them. Keep that in mind when interpreting the results of this blog: correlation does not equal causation. Griffeth, R. A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium.

Journal of management, 26 3 , Erik van Vulpen is an expert in connecting HR processes to business results through qualitative and quantitative methods. Erik is a regular speaker at conferences and trained dozens of HR leadership teams to embed innovative and data-driven HR practices in their organization.

Contact Erik at erik aihr. Skip to content. Blog Resources About Us. Turnover Predictor: Demographic Demographic variables act as strong predictors of turnover intentions. Many organizations make the mistake of calculating engagement by either using the average score of all questions or the result of just one question. Both methods result in an inaccurate measurement of engagement that we cover in the post, How to Measure Employee Engagement. Engagement anchor questions are designed to measure how engaged an employee feels in his or her work.

We recommend using the results from five to six anchor questions to calculate levels of engagement, which can range from fully-engaged or highly engaged employees to fully disengaged employees.

The Construct, Measurement, and Impact of Employee Engagement: a Marketing Perspective

Here are three sample anchor questions to measure the overall level of employee engagement:. This anchor question indicates how involved a person feels in their work. Does time fly by when working on a project? Is the work interesting or fulfilling? This anchor question evaluates the level of commitment a person feels towards their company.

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It indicates how much pride is felt by working at the company. Work that is challenging and exciting is a strong contributor to engagement. Tedious or monotonous work can lead to disengagement. Here are five employee survey questions that measure the drivers of employee engagement:. Do employees find meaning and purpose in their jobs? Does their work make a difference for themselves or others? Do employees find autonomy in their jobs? Do they have freedom, self-governance, and an ability to make choices about their work? Black, B. Babin, R. Anderson and R. Tatham, Multivariate Data Analysis.

Hecker, D. Occupational employment projections to Monthly Labor Rev. Henseler, J. Ringle and R. Sinkovics, The use of partial least squares path modeling in international marketing.

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Greenhaus, Determinants of MIS employees' turnover intentions: A structural equation model. ACM, Guimaraes, Exploring differences in employee turnover intentions and its determinants among telecommuters and non-telecommuters. Konopaske, Human Resource Management. Johnson, D. Johnson, KPMG, HR Transformation HR as a driver for organizational innovation. Publication No. Katou, A. Investigating reverse causality between human resource management policies and organizational performance in small firms. Callaway, Demand for IS talent soars. Computerworld, Kuo, T. How to improve organizational performance through learning and knowledge?

Employee Engagement 101

Manpower, Vinzi and S. Amato, Monari, S. Mignani and A. Montanari Eds. Lee, F. Lee, The relationships between HRM practices, leadership style, competitive strategy and business performance in Taiwanese steel industry. Lewis, M. Causal factors that influence turnover intention in a manufacturing organization. Likert, R. The Human Resources: Cases and Concepts. Harcourt Brace, New York.

Limyothin, P. Trichun, The structural equation model of factors influencing the hotel staff in Thailand's intention to quit. Human Resour. Coetzee, R. Tladinyane and N. Ferreira, Exploring the job satisfaction and organisational commitment of employees in the information technology environment. Ford, Two or more? Applied Psychol. Sherry, M. Carcary, C. O'Brien and F. Fanning et al. Mowday, R. Steers and L. Porter, The measurement of organizational commitment.


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    Drivers of Employee Satisfaction and Attrition: A Quantitative Investigation Drivers of Employee Satisfaction and Attrition: A Quantitative Investigation
    Drivers of Employee Satisfaction and Attrition: A Quantitative Investigation Drivers of Employee Satisfaction and Attrition: A Quantitative Investigation
    Drivers of Employee Satisfaction and Attrition: A Quantitative Investigation Drivers of Employee Satisfaction and Attrition: A Quantitative Investigation
    Drivers of Employee Satisfaction and Attrition: A Quantitative Investigation Drivers of Employee Satisfaction and Attrition: A Quantitative Investigation
    Drivers of Employee Satisfaction and Attrition: A Quantitative Investigation Drivers of Employee Satisfaction and Attrition: A Quantitative Investigation
    Drivers of Employee Satisfaction and Attrition: A Quantitative Investigation Drivers of Employee Satisfaction and Attrition: A Quantitative Investigation

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